Case Study

New Features & AI for Existing Products

AI Services

Adding New Capabilities to Products Already in Production.

We help businesses add new features and AI capabilities to products that are already running, without rebuilding what works. From new modules and API integrations to AI assistants and automated workflows, we focus on solving specific problems while keeping the existing product live.

One of our clients runs a healthcare AI platform for clinicians. The technology was solid, but doctors struggled to find what they needed. Over eleven months, we rebuilt the AI assistant and transcription workspace, which converts recorded consultations into SOAP notes, DAP notes, or summaries. We handled the research, interface, and prompt workflows while leaving the clinical models and patient data untouched. Doctors can now generate notes and find previous sessions without digging through multiple screens.

Single Image
Services
UX redesign, wireframing, frontend engineering, AI note workflows
Scope
AI assistant and transcription with clinical notes
Engagement
Research and wireframes through to the shipped interface
Design system
Type scale, a clinical color palette, spacing rules and shared components
Problem

Few people used the response mode button, and folders and prompts confused them. The interface was cluttered and hard to navigate. Transcription had the same issue: no clear buttons, no way back to old notes, note controls buried. Doctors worked around the product instead of through it.

Solution

Both modules were redesigned around what doctors actually do. Prompts, folders and response modes are now visible, so controls people used to miss sit right in the flow. Transcription got prominent key actions and a visible list of older notes. Upload and note handling are simple enough now that nobody gets stuck.