We build custom software and automation for operations-heavy teams still doing the work by hand. We start with the backend: the schema, the services, the integrations that hold everything together. Automation and AI come in afterward, once there is something stable to attach them to, wherever there is repetitive document handling, classification or routing to do.
One of our clients is a residential property manager in Europe who asked not to be named. They were losing tenant requests across six channels with no way to see what was still open. We replaced that with a single pipeline: eight classification agents inside their ticket system, which we reworked, and a new agent we built from scratch to handle matching, escalation and cost logging. Staff check work now instead of typing it in, and nothing gets lost in an inbox.
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Tenant requests arrive by email, a general mailbox, phone, the website, an answering machine and in person, and most of it lands in personal inboxes. If a case handler is out sick, nobody else can see what she has open. Management has no overview of what is outstanding or late. Tenants are often left wondering if anything happened at all.
Every relevant request becomes a central ticket, with no extra work for staff. An intake service decides if a ticket is needed. The processing agent then works out who and where it belongs to, using a four-stage cascade, and hands anything it can’t resolve to a person instead of guessing.
